HR On-Call

Overview

A manager needs to address an inappropriate comment. An employee is unsure how to raise a concern. Two colleagues are struggling to communicate, and tension is beginning to affect their work.

These moments benefit from timely guidance and a clear next step.

Peagram Consulting's HR On-Call service gives organizations ongoing access to executive coaches and HR professionals through a monthly subscription. The service helps employees and managers think through interpersonal concerns, prepare for difficult conversations, and strengthen professional judgment.

Your organization selects a monthly allocation of service credits based on its needs. Credits can be used for scheduled HR office hours and agreed support services, creating a consistent place to ask questions, practice language, and clarify how to move forward.

HR On-Call can supplement an existing HR team or provide an additional source of guidance for organizations with limited internal capacity. The service is coordinated around your organization's policies, reporting procedures, and designated points of contact.

How your team can use HR On-Call

By making guidance more accessible, HR On-Call helps organizations address concerns earlier and reinforce respectful, consistent workplace practices.

Monthly subscriptions start at $500. Service credits, eligible activities, scheduling, and support arrangements are defined in the subscription agreement.

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Frequently Asked Questions

Who is HR On-Call for?

The service is for organizations that want ongoing support with workplace communication, professional conduct, and interpersonal concerns. Access can be structured for employees, managers, designated leaders, or a combination of these groups.

How do service credits work?

Your organization purchases an agreed number of credits each month. The subscription defines which services credits cover and how they are used. We help you select an allocation based on the size of your team and anticipated needs.

What kinds of questions can employees bring?

Employees might ask how to address an uncomfortable comment, establish a professional boundary, prepare for a conversation with a supervisor, or raise a workplace concern. Guidance focuses on practical next steps and the organization's established procedures.

How does the service support managers?

Managers can use the service to prepare for feedback conversations, clarify expectations, navigate conflict, and think through appropriate responses when employees raise concerns. Support also helps managers recognize when an issue needs to be referred to the organization's designated HR or leadership contact.

Does HR On-Call replace our HR department?

No. It supplements your organization's internal resources and decision-making processes. Your organization retains responsibility for employment decisions, policies, formal complaint handling, and required responses.

Are conversations confidential?

Information-sharing expectations are established before the service begins. Employees and managers are informed about the scope of privacy and circumstances that may require information to be shared with designated organizational contacts. Concerns requiring follow-up are handled through the agreed reporting process.

Is HR On-Call an anonymous reporting hotline or investigation service?

The subscription provides guidance and support. It should not be presented as an anonymous reporting hotline or a formal investigation service unless those services have been separately arranged. Employees are directed to the appropriate channels for formal reports.

Does "on-call" mean support is available 24/7?

Support is provided through scheduled office hours and the access arrangements defined in your subscription. Availability and response expectations are agreed upon before the service starts.

What happens if a concern requires more extensive support?

If a concern would benefit from training, remediation coaching, facilitation, or another service, Peagram Consulting can discuss a separate scope with your organization. Additional work is agreed upon before it begins.